Frequently Asked Questions

Click on the topics below to find the answers to our patients' most common questions.

Are you accepting new patients

Yes, new patients are always welcome. We appreciate our current patients' referring their friends and family to Dr. Mathew's Family Practice!

What ages do you accept?

All ages from young adults to seniors.

Do you accept my insurance plan?

We accept most insurances, including:
  • Aetna
  • Assurant Health
  • Blue Cross & Blue Shield
  • Coventry Health Care
  • Humana
  • MultiPlan
  • United HealthCare

We DO NOT accept Kaiser Permanente or PAC Medical Assistance.

How do I get my prescriptions refilled?

Contact your pharmacy to request your medication. Tell the pharmacy to send them electronically to Dr. Mathew, he will receive them through electronic medical records and he will respond back to the pharmacy.

How do I get a referral to a specialist?

There are times patients would prefer to see a specialist without seeing their primary care doctor. Since we cannot evaluate medical problems over the phone, we prefer to see you in our office for problems to determine if they can be treated in our office. If it requires a referral, we need to identify the underlying condition and refer you to the correct physician. Also, many insurance companies require the primary care doctor to evaluate the problem before a referral can be made.

We also ask that you have the specialist communicate with us after seeing you. Some insurance plans require a letter from the specialist to the family doctor. Seeing you beforehand and receiving information back from the specialist facilitates continuity and quality medical care.

What is pre-certification?

Several insurance companies require pre-certification for tests such MRIs, MR's, PET scans, etc. The pre-certification process provides your insurance company with medical necessity information for the test the doctor has recommended. Based on the insurance company's guidelines, they take this information and decide whether or not to approve the testing. Believe it or not, pre-certification approval does not guarantee payment for the service. Please be familiar with your insurance company's policies. Please allow 2 weeks for our office to complete pre-certification requests for non-urgent testing.

How will I be billed?

Payment is due at the time of service, whether it be a co-pay or the entire charge for the visit is determined by what insurance you have. For items not paid for at time-of-service, you will receive a statement in the mail and payment is due upon receipt.

Why do I receive a bill when the insurance hasn't yet paid?

Insurance companies are required to pay on claims within 30 days of receipt. If your insurance company doesn't, we will bill you. Patients can exert greater influence with the insurance company to have claims paid on time because they can go to their employer and file a complaint with the insurance commissioner if they so choose.

Which lab tests require fasting?

If you are having your cholesterol checked, you will need to fast for 14 hours, but you may continue drinking water. If you are having a blood sugar test, you will need to fast for 12 hours, although you may drink water.

I'm diabetic, can I take my medication?

Diabetic patients should NOT take their insulin or medication that morning. You can bring your breakfast and insulin with you to take immediately after the lab draw.Replica Hublot Try to schedule an early appointment so you don't have to delay your medication or meal for long.

Can I get my lab results over the phone?

Most times, we prefer to discuss lab results in person so that a full explanation can be given and treatment can be rendered if necessary, including prescriptions or adjustments to prescriptions. An office visit will usually be scheduled one week after your lab work.

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